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Terms & Conditions

A valid e-ticket will be issued that Shyamoli Paribahan will accept the ticket for its' operations; and will provide customer support and information regarding ticket availability and purchase.

Responsibilities do not include:

Bus not departing / reaching on time, bus seats etc. not being up to the Passenger's expectation, Shyamoli Paribahan cancelling the trip due to unavoidable reasons. The baggage of the Passenger getting lost / stolen / damaged, changing a Passenger's seat at the last minute to accommodate a lady / child. The Passenger waiting at the wrong boarding point (please call the bus operator to find out the exact boarding point if you are not a regular traveler on that particular bus) The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take Passengers to the bus departure point

The arrival and departure times mentioned on the ticket are only tentative timings. However the bus will not leave the source before the time that is mentioned on the ticket.

The passenger has to wait at the departure counter selected at the time of purchasing the ticket and from here travel on the specific bus as per the time and bus of the ticket purchased.

যাত্রীকে টিকিট কেনার সময় নির্বাচিত প্রস্থান কাউন্টারে অপেক্ষা করতে হবে এবং এখান থেকে টিকিট কেনার সময় ও বাস অনুযায়ী নির্দিষ্ট বাসে ভ্রমণ করতে হবে।

Transaction return policy

It may arises when Shyamoli Paribahan charged but failed to provide selected seats, on that time the transaction will settle manually.

As per Passenger demand, Shyamoli Paribahan may provide another seats or return charged amount(it will take upto 10 days).

Fees charged by payment gateways, credit / debit cards, mobile payment gateways (e.g. bKash, Nagad etc)' are non-refundable due to the policies of the respective organizations, which is beyond Shyamoli Paribahan's control.

Fees charged by Shyamoli Paribahan in the payment gateway are non-refundable, due to the policy of our organization.

Passengers are required to furnish the following at the time of boarding the bus:

A copy of the ticket (A print out of the ticket or the print out of the ticket provided on website and email confirmation. Identity proof (Driving license, Student ID card, Company ID card, Passport, or NID card & Mobile Number).

Failing to do so, they may not be allowed to board the bus.

Cancellation Policy:

Please note that the cancellation fee and cancellation period may differ based on journey time.

In case a booking confirmation email gets delayed or fails because of technical reasons or as a result of incorrect ID / phone number provided by the user etc., a ticket will be considered 'booked' as long as the ticket shows up on the confirmation page of If the email is not received then please call our call center for confirmation. Email service will not apply to Passengers purchasing tickets at the respective bus counter.


Head Office Address:

27/ka, Pisciculture Housing Society,

Shyamoli, Mohammadpur, Dhaka-1207.

Registered Office:

Counter: Block-ka/13,

Gabtoli Bus Terminal, Mirpur.

 Trade License No: 04 - 42370
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